Policies
Policies and terms
Each policy starts with a plain-English summary. Your written quote and booking confirmation say which terms apply to your trip.
Refunds and cancellations
Refund and cancellation policy
If you cancel, what you get back depends on how many days before departure you tell us in writing and on what airlines, helicopter operators, hotels and permit offices refund to us. We pass on every refund we receive, minus …
Read the policyBooking terms
Booking terms and conditions
Prices on this site are indicative. Your written quote is the offer; a booking is confirmed when we receive your deposit and send written confirmation. Travel insurance with medical evacuation cover is a condition of booking any trek, heli tour, …
Read the policyPayments
Payments policy
We take a [20]% deposit to confirm a booking and the balance [30] days before departure. You can pay by [bank transfer in NPR, INR or USD, UPI to our Indian account, or card]. We never ask for card details, …
Read the policyHeli and altitude terms
Helicopter, flight and altitude terms
Helicopter tours fly in the morning and only when the pilot judges it safe. At high landings the helicopter carries fewer passengers, so groups may shuttle. Time on the ground above 5,000 m is short, usually 10 to 15 minutes. …
Read the policyPrivacy
Privacy policy
We collect the details you give us to quote, book and run your trip, and use them for nothing else. We share only what a hotel, airline, helicopter operator, permit office or guide needs to provide a booked service. We …
Read the policyCookies
Cookie policy
This website uses one essential cookie to protect its forms. It uses no advertising or tracking cookies unless we add analytics, in which case this page will list them.
Read the policyDisclaimer
Disclaimer
We keep this site accurate, but permits, fees, flight schedules, helicopter landing rules, Kailash rules, road conditions, festival dates and prices change, sometimes at short notice. Check current status before you travel; your written quote is what counts.
Read the policyAccessibility
Accessibility statement
We want this site to work for everyone, including people who use screen readers, keyboards or zoom. We aim for WCAG 2.2 level AA. If something does not work for you, tell us and we will fix it or send …
Read the policyQuestions about a policy before you book? Contact us and we answer in writing.